14-day postage paid returns
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FAQ

Do I need to register to purchase a product?
You can place an order without registering. However, registration is free and offers several benefits, such as receiving updates on the latest product launches and exclusive coupons for discounted purchases. Additionally, with an account, you won't need to re-enter your name and address during future purchases, making the shopping process faster and more convenient.

How long does it take for the order to arrive?
We aim to provide the best shipping options regardless of your location. Orders are delivered worldwide, and we strive to offer top-notch service. The delivery time frame consists of two parts:

  • Processing time: 1-3 business days
  • Shipping duration: 7-10 business days

Returns and Exchanges of Products
To initiate a return or exchange, contact us within 14 days of receiving your product through our "Contact" page. We are committed to resolving issues promptly. Although we prioritize product quality, if you receive a damaged, stained, or incorrect item, please inform us within 14 days for an exchange or return arrangement.

Order Cancellation
You may cancel your order within one hour of placement if it has not yet shipped by contacting customer service. Once shipped, cancellation is no longer possible. We appreciate your understanding. Delivery delays may occur during high order volumes, stock shortages, or holidays. In cases of unclear addresses or prolonged recipient absence, the product will be returned to us.

Security and Privacy

  • Are my personal data secure?
    Yes, we prioritize the security of your personal data. Advanced security measures are employed to protect your information, ensuring it is not accessed, used, or disclosed without authorization.

  • How is my privacy protected?
    We adhere strictly to laws and regulations and implement technical and organizational measures to protect your privacy. Your data is used solely for order processing and service enhancement, and is never shared with third parties without your explicit consent or legal obligation.

  • Are payment details encrypted?
    Yes, all payment information is encrypted using SSL (Secure Socket Layer) technology during transmission, safeguarding it from unauthorized access.